Shipping policy
Shipping Policy
Order Processing Time: We strive to process and ship all orders within [Number] business days of receiving a valid order. [Optional: If you offer express shipping, mention processing time for those orders.] [Optional: If you have a holiday or busy season, mention potential delays.]
Shipping Methods & Costs:
Standard Shipping:
We offer standard shipping within Canada via [Carrier Name, e.g., Canada Post] with an estimated delivery time of [Number] business days. Shipping costs are calculated at checkout and are based on order weight and destination.
Express Shipping:
For faster delivery, we offer express shipping via [Carrier Name, e.g., Purolator] with an estimated delivery time of [Number] business days. Shipping costs are calculated at checkout.
International Shipping:
We currently ship to [List Countries or Regions] and shipping costs are calculated at checkout. [Optional: Mention any specific restrictions or limitations for international shipping.]
Free Shipping:
We offer free standard shipping on orders over $100 within Canada.
Shipping Restrictions:
We currently do not ship to PO Boxes or APO/FPO addresses.
We reserve the right to refuse orders to addresses that are deemed unsafe or unreliable.
Tracking Information: Once your order ships, you will receive a tracking number via email to monitor its progress.
Lost or Damaged Packages:
If your order is lost or damaged during transit, please contact us within [Number] days of the estimated delivery date.
We will work with the carrier to investigate the issue and resolve it as quickly as possible.
Returns and Exchanges:
We accept returns and exchanges within [Number] days of the date you receive your order.
To be eligible for a return or exchange, items must be unworn, in their original packaging, and accompanied by the packing slip or order confirmation.
Please contact us for return instructions.
Shipping costs for returns are the responsibility of the customer, unless the return is due to an error on our part.
Contact Information: If you have any questions or concerns regarding shipping, please contact us at [Email Address] or [Phone Number].